Technology Help Center now official home for all IT help content

Published: June 21, 2022 Author: Staff reports

The Technology Help Center (help.ohio.edu) is now the official home of all IT help content, including an easy-to-search listing of all technology help pages and IT services offered by the Office of Information Technology. This information that was previously available under ohio.edu/oit/services, and those pages have been archived.

The expanded Technology Help Center includes a knowledge base with help articles and a service catalog that describes all services provided by OIT and how to access those services. A new search bar has been added to both the Technology Help Center and OIT homepage, making it easier to find information quickly.

Watch the video tour to learn how to navigate the new Technology Help Center.

 

 

The new knowledge base also allows any campus user to submit feedback on help articles and vote if the content was helpful or not. If you can’t find the answer you need, technicians can draft an article and add it to the knowledge base for future reference. Additionally, knowledge articles can be attached to tickets submitted to the Technology Help Center, leading to faster response times overall.

 

An image of the feedback menu bar
The feedback menu available at the bottom of every knowledge article in the Technology Help Center. Any campus user can vote on an article’s helpfulness and submit recommendations to improve the content.